Our Commitment

At HZGlow, we want you to love your purchase. If you’re not completely satisfied, we offer a straightforward refund policy to ensure your happiness.

Eligibility for Refunds

To be eligible for a refund, items must be returned within 30 days of the purchase date. Products must be unused, unopened, and in their original packaging.

Refund Process

To initiate a refund, contact us at contact@hzglow.com with your order number and reason for the return. We will provide instructions for returning the item. Once we receive the returned product, we will process your refund to the original payment method.

Exceptions

Certain items, such as opened skincare products, may not be eligible for a refund due to hygiene reasons. Please check the product description for any specific return restrictions.

Shipping Costs

Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.

Contact Us

For any questions or concerns about our refund policy, please reach out to our customer service team at contact@hzglow.com.